An award-winning global leader in executive aviation, Jetex provides holistic trip planning solutions to ensure optimal and efficient operations for its clients.

From finding optimal routes and coordinating flights, to securing permits and arranging full dispatch solutions, Jetex manages all elements of private jet operations anywhere in the world.

2019 Jetex trip planning in figures:

• 43,164 handling requests;
• 73,122 overflight permits;
• 12,500 landing permits;
• 42,500 fuel uplifts;
• 6,921 dispatch packages

Excellence in all aspects of operations

With Jetex looking after all flight requirements, clients can enjoy the same standard of excellence across every segment of their private jet operations globally.

From take-off to landing, Jetex provides up-to-date weather briefings and notice to airmen (NOTAMs), as well as real-time support from Operations Centers strategically based in Beijing, Dubai and Miami for a truly global coverage.

Jetex efficiently manages all documentation, including permits, clearances and flight planning and filing.

Using their knowledge in country regulations and industry procedures, Jetex teams help operators understand rules and policies of every destination, helping to avoid inconveniences which may cause delays along the way. In addition, Jetex closely monitors global routes and situations, keeping aircrew informed of possible disruptions and ensuring optimal solutions.

On the ground, Jetex arranges aircraft maintenance and logistics which ensure that all ground handling needs are catered on-time and with excellence.

Jetex Trip Planning Solutions at a Glance:

• Flight planning, real-time tracking and coordination;
• ATC flight plan filing;
• Computerized flight plans and optimized routes;
• Permits, clearances, slots and aircraft parking;
• Full dispatch packages, including updated weather briefings and NOTAMs;
• Visa application process and travel insurance;
• Arranging hotels and accommodation, transportation and security.

For trip planning solutions that ensure maximum operational efficiency and value, tap into the industry-leading expertise of Jetex.

 

Jetex Trip Planning

fltops@jetex.com

+971 4 212 4000

Normally ranked as the fifth busiest cargo airport in the world, the Ted Stevens Anchorage International Airport [ANC, PANC] continues to be a pivotal hub for facilitating international cargo operations. With growing demand for air cargo capacity worldwide, operations have recently spiked at the airport, making it the world’s busiest today.

As North America continues to manage the COVID-19 outbreak, the airport is expected to keep playing a key role in supporting cargo flights, especially those coming from Asia where most critical goods and medical supplies are produced.

Maximizing the geographical advantage of Anchorage International Airport

Located at the top of the world, the airport is equidistant from Europe, Asia and North America, which allows air cargo operators operating from ANC to reach 95% of major global markets in less than 10 hours.

Due to this advantageous position, it is estimated that 80% of cargo flights stop over at ANC for refueling, cargo transfer or shift change of aircrew.

Performing technical stops at ANC also generates fuel savings while increasing profitability. Cargo carriers operating to ANC can bring more cargo while consuming less fuel, since they can refuel at the airport before proceeding to their next destination using a shorter route.

Serving 44 cargo destinations, ANC handled more than 41,000 wide- and narrow-body cargo aircraft landings in 2019, with a weekly average of 500 wide-body cargo aircraft landings.

Enhanced operational freedom and future tourism in Anchorage

Aside from its strategic location, ANC offers unique cargo transfer rights to operators, as authorized by the United States Department of Transportation in 2003.

These cargo transfer rights allow cargo operators to facilitate transfers during a technical stop, including cargo transfers between aircraft from the same carrier; transfers from one carrier to another; co-mingling of US and non-US cargo; and change-of-gauge transfers, which refer to a switch of aircraft but use of the same flight number.

In 2018, airport authorities revealed their plan to build an onsite Quick Cargo Center, which will temporarily store shipment brought by cargo carriers but needs to be transported by a different aircraft via a connecting flight. The facility is envisioned to be climate-controlled, fully secure and with easy access to aircraft parking sites for easy cargo haulage.

While being one of the top cargo airports in the world, ANC also manages a substantial number of passenger flights. It serves 21 domestic and international passenger destinations and managed almost 5.7 million passengers and over 42,000 passenger aircraft landings in 2019.

With a stunning skyline, majestic mountain range and beautiful national parks offering a mix of exciting activities, Alaska is a growing tourist destination. As such, passenger flights are expected to pick up at ANC in the near future. Meanwhile, the airport has amplified its sanitation program, including using hospital-grade disinfectants and ultraviolet LED lights to sanitize escalator handrails.

Jetex Cargo Support

Jetex provides seamless global cargo solutions anywhere in the world. Get in touch with Jetex to know more.

experience@jetex.com

+971 4 212 4000

Sailing across azure waters on a private yacht and lounging on white sand beaches in the Maldives. Relaxing in an elegant underwater hotel suite with spectacular views of vibrant marine life. Or enjoying the serene beauty of fresh morning snow from the warm comfort of your own chalet in Switzerland.

What is your perfect holiday? At Jetex, it is our passion to design bespoke travel experiences that surpass every expectation. Our Premier Experience team uses personal connections and firsthand expertise to craft bespoke trips for clients, including unique experiences, special values, VIP treatment and rare access.

Jetex understands what is most important to you and your traveling companions. Let us know your perfect holiday and we will bring it to life.

Once-in-a-Lifetime Experience

Discover extraordinary sights and wonders of the world with curated tours and private transportation across land, sea and air. Explore the picturesque coastal town of Saint Tropez in France, soak up the festive atmosphere of Copacabana in Brazil, or escape to Necker Island in the British Virgin Islands.

In the mood for nature? Admire the breathtaking beauty of Grand Canyon National Park via a private helicopter tour, board a luxury cruise to Antarctica, or observe diverse wildlife on a safari in Africa.

Jetex Premier Experience elevates every trip and helps you think creatively about where to go and what to do. We know how to get the best value for your time and money, and, thanks to our global connections, we can make sure that you enjoy a touch of Jetex hospitality wherever in the world you wish to be.

Whether it is securing the best seats at a Grand Prix or getting access to the glamorous fashion week afterparties, reserving exclusive hotel suites or holiday villas, Jetex will orchestrate it effortlessly. Every detail shall be considered from the moment you step in one of the Jetex Terminals.

Experience the Exceptional

At the heart of Premier Experience is the concept of seamless travel enveloped by unrivaled comfort, refined elegance and superior hospitality.

Jetex sees the nuances in every trip: from hotel reservations, arranging private jets, luxury ground transportation to the details that matter, such as curated cultural, culinary, entertainment and shopping itineraries at the destination.

Where do you want to fly next?

Premier Experience

experience@jetex.com

+971 4 212 4000

Jetex Air Ambulance Flight Operations facilitates swift and smooth operations which ensure clients can access immediate medical care in times of emergencies.

Since 2005, Jetex has been helping numerous government agencies and private entities to execute medical evacuation missions and medically escorted repatriations around the world, even in remote locations and hard-to-reach areas. In 2019 alone, Jetex facilitated more than 1,000 medical flights worldwide.

This achievement reflects the company’s steadfast commitment to provide its customers and partners with the assurance and peace of mind that, in case of crucial unforeseen circumstances, they may count on global around-the-clock medevac operations support.

Complete suite of operational solutions for medevac flights

Jetex has a dedicated Operations Team with extensive experience in arranging even the most complicated air ambulance flights.

With their in-depth understanding of the unique processes and nuances of medevac operations, which include specialized international requirements and policies, the Jetex Operations Team consistently guarantees seamless and rapid turnaround for medical flights.

Through Operation Centers in Beijing, Dubai and Miami, Jetex manages all services related to aeromedical flights:

• Full-time operational support for private, commercial and government medical flights
• Mission consultation and trip planning
• Complete dispatch solutions, including flight planning, weather briefing and NOTAMs
• Ground handling and global fuel supply
• Overflight permits and permissions even for short-notice flights
• Global logistics support for any aircraft on the ground

Expert coordination of medical support and equipment

For aeromedical flights which require specialized medical assistance, Jetex can find the appropriate aircraft complete with the necessary medical equipment, such as intensive care units, person isolation units, respirators, incubators and much more.

Jetex provides full coordination of medical support:

• Ambulance services, medical oxygen, medical staff and access to ramps
• Ground transportation to hospitals, medical facilities, accommodation and airports
• Security services for VIP passengers and high-profile operations
• Hotel arrangements for passengers, crew and medical staff

Jetex Medevac Support

experience@jetex.com

+971 4 212 4000

Welcoming passengers in more than 30 destinations, Jetex Terminals are the epitome of luxury where comfort and style are complemented by efficient personalized service. Each Jetex Terminal is designed with the needs of a modern traveler in mind, with a vision to create serene spaces that embody the promise of an exceptional experience.

Exclusive space devoted to leisure and well-being

Flagship Jetex Terminals in Dubai, Paris, Marrakech and Abidjan feature airy private lounges designed with a contemporary elegant flair to create an ambiance of unrivaled luxury for the most discerning business and leisure travelers.

Designer furniture pieces by Zaha Hadid adorn the tranquility of Jetex Dubai and Jetex Marrakech, offering plush comfort while adding splashes of color, form and symmetry to the space.

Opulent and elegant, Jetex Paris and Jetex Abidjan invite passengers to savor a moment of relaxation and privacy before being chauffeured to their private jet or a desired city location.

Work and play

Each Jetex Terminal offers luxury amenities catering to every need of the modern traveler – from fully equipped business centers, boardrooms and innovative sleeping pods, to state-of-the-art leisure facilities and the world’s largest fleet of airport Rolls-Royces.

Everything is possible in the versatile spaces of Jetex terminals: flip through an art book, read newspapers and magazines, stretch out and relax, watch the news in HD, get some work done and more. Private libraries are stocked with business and lifestyle magazines and a wide selection of books.

For those wishing to refresh after a flight, private shower suites with a full range of amenities are available around-the-clock.

Both in Dubai and Marrakech, Jetex invites connoisseurs to discover a curated selection of world-famous cigars, or savor a gourmet selection of petit fours paired with exclusive coffee and tea blends.

The award-winning hospitality is complemented by the efficiency of the Jetex team that takes care of all the necessary travel arrangements behind the scenes.

Onsite facilities dedicated to seamless operations

Equipped with spacious hangarage facility and ramp parking space, Jetex Terminals can accommodate private jets of any size and provide complete ground handling solutions, including aircraft parking, refueling and catering.

On-site customs, immigration and VAT refund facilities expedite arrivals and departures while the Jetex Guest Experience Team takes care of all documents and luggage, completing all requirements in mere minutes. With no queues and barely any waiting time, passengers can relax and enjoy the exclusive, private and safe environment before continuing to their next destination.

Experience the Exceptional with Jetex

All over the world, Jetex Terminals are a benchmark of fine attention to detail, artistic design and inimitable luxury thoughtfully melded with efficient functionality.

With its perfectly orchestrated operations system, Jetex delivers on its promise of an exceptional travel experience, every time.

Jetex

info@jetex.com

+971 4 212 4000

Wherever your travels take you, you can always be assured of having access to premium jet fuel anywhere and anytime with Jetex.

With a fuel network comprising more than 600 certified and internationally recognized suppliers, Jetex can fuel your journey even in the most remote and exotic locations, while ensuring the most competitive rates in the market.

Leveraging the extensive international footprint, Jetex provides reliable fuel services at more than 3,500 airports and over 6,000 fuel supply points globally.

Why Choose Jetex Fuel Services?

Source all your aviation fuel needs in one place

Jetex has built direct contractual relationships with key local and international fuel suppliers to provide clients the most favorable pricing and consistent supply of high-quality aviation fuel, including Jet A-1, TS1, JP8, AvGas and more. With no excess fees added, it offers significant cost savings to its diverse clientele, which includes operators, private jet owners and charter companies.

As the fuel provider of choice in executive aviation, Jetex offers clients the opportunity to source all their aviation fuel needs through a single point of contact, streamlining processes, removing inefficiencies and adding value to operations.

Benefit from a transparent and streamlined payment scheme

Jetex puts high value on the trust it has earned with its clients. Transparent and straightforward payment process ensure clients can readily see their invoices in clear and defined terms.

For operators in Europe, eligible clients can enjoy a hassle-free VAT-compliant invoicing system through the Jetex VAT Exemption Program, available across 18 European countries. Clients can request for VAT exemption when they pre-arrange fuel with their representative.

Enjoy around-the-clock support from an expert team

The Jetex Fuel Team is always available to provide clients with up-to-date fuel prices. Through the Jetex APP, available for desktop and mobile devices, clients can also access live fuel prices to reduce the risk of fluctuating fuel costs.

The Fuel Team offers unique and exclusive credit and insurance programs to tailor a solution to your unique fuel requirements. From providing around-the-clock support to managing the entire logistics of fuel uplifts, Jetex fuel specialists will ensure your aircraft is refueled on time and ready for the next destination.

Jetex Fuel Team

fuelpricing@jetex.com

+971 4 212 4000

As China is lifting travel restrictions, the Jetex Operations Center in Beijing is strategically positioned to provide around-the-clock support for air cargo operators and cargo charter services throughout China.

Jetex can swiftly arrange all your flight operation needs:

• Trip planning and coordination
• Permits, slots and clearances
• Ground handling and fuel supply
• Flight monitoring and tracking
• Supervisory services

Whether you are looking for a cargo charter service to transport essential medical supplies and relief goods, or you need comprehensive flight solutions for your air cargo business operations, Jetex is fully equipped to facilitate seamless cargo flights for all your requirements.

JETEX CHINA

+86 10 641 00788

+86 138 1088 4394

china@jetex.com

The aviation industry remains at the forefront of implementing strategic measures to stop the spread of the novel coronavirus (COVID-19), as air travel plays a key role in both the transmission and prevention of the virus. In light of this, the World Health Organization (WHO) has outlined essential guidelines to standardize the aviation sector’s operational processes in managing COVID-19.

Aviation crew and ground personnel should receive COVID-specific training.

Aviation crew and ground personnel should receive training on how to recognize the signs and symptoms of COVID-19, as well as how to prevent its transmission, such as practicing proper hand hygiene, social distancing and respiratory etiquette (covering the mouth and nose when coughing or sneezing).

The training should also educate personnel on proper use and removal of personal protective equipment and implementation of best practices on environmental cleaning, waste disposal, and management of situations where the personnel comes in contact with individuals exhibiting flu-like symptoms.

Aviation staff based in areas where there are confirmed COVID-19 cases should take extra precautions.

For aviation staff stationed in areas where there are COVID-19 cases, training should include knowledge on reporting, management of ill travelers, and contact tracing.

Additional precautionary measures must be applied to reduce the possibility of infection, such as:

• Taking private transportation when possible and avoiding use of public transport during rush hours.
• Observing social distancing at all times, including when moving from the airport to ground transportation, and vice versa.
• Self-monitoring for COVID-19 symptoms, including fever, cough and breathing difficulties. If you experience these symptoms, immediately do self-isolation, wear a mask, inform your employer and seek medical attention. The aircraft operator or airline must report the situation to local health authorities.

If you develop any of these symptoms during a flight, it is recommended to stop carrying out your duties only when it is safe to do so. Then, inform the crew and follow the steps outlined in WHO’s Global Surveillance for human infection with coronavirus disease.

Be ready to activate WHO-recommended measures for managing suspected cases.

Airline staff and aircraft operators must collaborate with airport health authorities in managing suspected cases and in implementing the airport public health contingency plan. Aside from this scheme, the interim guidance released by WHO for managing ill travelers at ports of entry and the action items in the International Civil Aviation Organization (ICAO) Annex 9 and 14 must be implemented.

Airport health authorities must also coordinate with support service providers so the latter can execute relevant safety procedures. These service providers may include aircraft cleaners, cargo and baggage handlers and waste removal service providers.

Suspected cases on-board an aircraft must be effectively managed to minimize risk of transmission.

In case the cabin crew identifies an ill traveler on-board the aircraft, they should ensure contact with the said traveler and other passengers or cabin crew members is minimized. The pilots and aircrew should then inform their airport of destination about the situation prior to arrival.

The aircrew should guide the ill traveler to disembark according to protocols set by the airport health authority to reduce the risk of transmitting the disease to other passengers, crew members and ground personnel.

Airport staff should be present to assess the condition of the traveler, who will be isolated if he/she meets the definition of a suspected case.

Contact tracing must be done immediately.

As soon as a suspected case has been identified on-board, the aircrew must identify and manage the contacts to prevent further transmission of the disease.

A contact is any individual sitting within two meters of the suspected case; any travel companion or individual providing care to the suspected case; and any cabin crew member who served the suspected case or who had been designated to look after the suspected case.

Once the aircraft arrives at the airport, the suspected case and their contacts will need to undergo health observation. If the suspected case tests positive for COVID-19 after the flight, then all contacts must be quarantined. Other passengers who have not been identified as contacts will be advised to self-monitor for 14 days, and must immediately seek health services and self-isolate if they develop any symptoms.

All aircraft must have universal precaution kits to help manage suspected cases on-board.

The aircraft should have universal precaution kits that can be operated by at least one cabin crew member. The kits should include the following:

• Dry powder that can transform small liquid spills into a sterile granulated gel
• Germicidal disinfectant or wipes for cleaning surfaces
• Protective equipment such as mask, gloves, a protective apron and, if available, a full-length long-sleeved gown
• Biohazard disposable waste bag, if available

Aircraft cleaning and disinfection should be enhanced.

Routine cleaning procedures will suffice if there is no passenger who developed or showed any of the COVID-19 symptoms. However, if there is a passenger who developed or showed any symptom during or immediately after the flight, more stringent cleaning procedures should be applied, including the following:

• Cleaners should wear full protection gear, including gowns, heavy duty gloves, face shield or goggles and medical mask.
• Cleaners must use a detergent to clean surfaces, followed by a disinfectant that contains at least 0.1% sodium hypochlorite. After leaving the surfaces with chlorine for 10 minutes, the surfaces should be rinsed with water.
• While the cleaning crew is sanitizing the aircraft, the aircraft’s ventilation systems must be kept running.
• Potentially contaminated items must be disposed of properly. These may include hand towels, masks, gloves and tissues.

WHO strongly suggests boosting hygiene services at the airport in compliance with guidelines from the Airport Council International: https://aci.aero/about-aci/priorities/health/documentation/

To view the full interim guidance from WHO, please click here.

Get in touch with Jetex for 24/7 flight and trip planning solutions

Jetex Teams around the world remain available and on standby to provide comprehensive trip planning solutions, especially for medical, evacuation and cargo flights. Contact us at info@jetex.com or +971 4 212 4900.

Business aviation industry experts remain optimistic that private flights will increase this year compared to 2019, citing business, relocation and repatriation flights as main factors that will drive growth throughout the year.

With the challenges presented by the novel coronavirus disease (COVID-19), private jet travel has become more favorable as it offers increased safety and security by minimizing the exposure of passengers to crowds and the virus in contrast with commercial flights.

In addition, even with stricter travel policies around the world, private flights offer more flexibility and have fewer restrictions, allowing critical business, government and evacuation flights to continue operations.

Private Jet Inquiries & Bookings Increase Amid Outbreak

Private flight inquiries for departures from China increased by more than 150% at the onset of the COVID-19 outbreak, according to Avinode, an online marketplace for private air charter. Italy followed with flight requests doubling compared with the same period in 2019.

Meanwhile, in the United States, charter companies saw up to 10 % increase in demand for private flights for both domestic and international travel. Before the US ban on European travel commenced, data firm WingX observed an over 40% increase on business aviation flights from London compared to the same day in 2019.

Summer Vacations to Boost Private Aviation

According to a market study by Private Jet Card Comparisons, nearly 50% of private fliers with upcoming summer vacations are still keen on traveling, with plans subject to change; 29% have yet to reconsider their summer plans; and 20% intend to have a summer holiday one way or another, even if their travel plans vary.

Private Aviation Will Still Be the Preferred Way of Traveling in Coming Months

In the next three to six months, 46% of private jet travelers plan to use business aviation to relocate family members, while 45% are planning to visit a second home, and another 35 % will still use their private jet access for important business trips.

Around 77% of private fliers have said avoiding exposure to coronavirus will continue to be a big factor in their decision to fly privately in the near future. Although some 39% have canceled their trips, a good 36% have added private flights primarily because of COVID-19.

Although most will use private aviation for business or relocation purposes, some 19% plan to use private flights to go to a hotel or resort, and 13% to fly into luxury rental villas and yachts.

Contact Jetex for Private Flight Arrangement and 24/7 Flight Support

Whether you have a crucial flight coming up or you require comprehensive flight support for your private jet travel, the Jetex Team remains ready and available to assist you.

Contact us at info@jetex.com or +971 4 212 4900.

Jetex continues to facilitate safe and seamless private flights even in the most challenging times.

We are pleased to share the story of how the Jetex Team has helped a mother to reunite with her daughter amid the novel coronavirus (COVID-19) outbreak – a near impossible mission which required overcoming numerous challenges and navigating strict travel regulations that are necessary to prevent the virus from spreading.

Shafiq Derkeshly, Project Manager at Jetex, oversaw the flight operation that helped Frieda, a member of World Vision International, to travel back home to Nairobi, Kenya, shortly after her husband passed away while she was deployed in Angola for work on behalf of the humanitarian aid organization.

Starting 20 March 2020, Angola has closed its borders, effectively halting air, land and sea travel. To facilitate the flight, Jetex engaged diplomatic channels to secure the necessary permits, including liaising with the Ministry of Transport of Angola. He led the Jetex Team to arrange a private jet and spent two sleepless nights to make sure that all required permits were arranged and ready for the repatriation flight.

Jetex has successfully executed the operation with zero profit and all for a good cause. Today, Frieda is with her daughter in the safety of their home, a genuine comfort in this challenging time.

“I would like to express my gratitude for all the efforts you and your team implied to accomplish the almost impossible mission of sending our colleague Frieda back home in Kenya to reunite with her daughter after losing her husband. This was an extremely unusual situation for all of us, but your professionalism and competence certainly played a crucial role. This was truly a remarkable result and I am sure none of us will never forget,” said Maria Carolina, Country Director, World Vision International.

Jetex remains true to its promise of facilitating seamless global connectivity at all times, while ensuring safety and wellbeing of its customers and employees.

World Vision International is the largest child-focused private charity in the world, with approximately 40,000 staff members working in more than 100 countries to make sure children in need can have the opportunity to live life to the fullest, including having access to food, water and education.